Returns & Exchanges

At True Sea Moss, we want you to be completely satisfied with your sustainable fashion choices. If your new apparel isn't the perfect fit, we offer a hassle-free 30-day return and exchange policy for all unworn items with original tags.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all hangtags are attached and the garment is in its original condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.